Privacy Policy | arbormedicalstaffing

ARBOR MEDICAL STAFFING ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications—including our clinician-facing app, ShiftValet—and other online services (collectively, the “Sites”).

Please read this policy carefully to understand our views and practices regarding your personal information and how we handle it. By accessing or using our Sites, including ShiftValet, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and your continued use of the Sites signifies your acceptance of any changes.

1. Information We Collect

We may collect and process the following categories of personal information through our website, ShiftValet mobile app, and other digital channels:

Identifiers: Name, email address, phone number, postal address, licensing information, and other identifiers you provide when registering or interacting with us.

Employment-Related Information: Work history, shift preferences, availability, facility assignments, and timesheet data submitted through ShiftValet.

Usage Information: Data about your interactions with our Sites, including ShiftValet app usage, IP address, device type, operating system, browser type, screen views, and session length.

Location Data: General location based on IP address, or precise geolocation if you grant permission via the ShiftValet app to locate nearby shifts or verify location during clock-in/clock-out.

Communication Data: Content of messages exchanged through our platforms (e.g., SMS, ShiftValet in-app messaging), including messages processed via third-party services like Twilio.

2. How We Use Your Information

We use the information collected to:

Provide Services: Manage your account, match you to available shifts, record timesheets, process payments, and facilitate communication with the Arbor Medical Staffing team through ShiftValet or other platforms.
Operate ShiftValet: Enable clinicians to browse, accept, and complete shifts; receive alerts or updates; and submit relevant information (e.g., timesheets, availability).
Communicate With You: Send confirmations, reminders, shift notifications, and other transactional or service-related messages via email, SMS, or ShiftValet.
Improve Our Services: Analyze usage trends and app performance to enhance user experience and improve functionality across all Sites, including ShiftValet.
Compliance and Legal Obligations: Comply with applicable regulations, including employment, data protection, and healthcare staffing requirements.

3. Sharing and Disclosure of Information

We may share your personal information with:

Third-Party Service Providers: Partners such as Twilio, payroll processors, and app development platforms that help us operate ShiftValet and deliver staffing services. These providers are authorized to access and use personal information only as necessary to provide services on our behalf.
Client Facilities: Shift-specific details (e.g., name, license type, availability) may be shared with healthcare facilities where you are assigned to work.
Legal and Regulatory Authorities: When required by law, legal process, or to protect our rights, safety, or property.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. This includes encrypted data transmission, secure cloud environments, and limited access controls within ShiftValet and our broader systems. However, no system is completely secure, and we cannot guarantee absolute data security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Access: Request a copy of the personal information we maintain about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your information, subject to legal or operational limitations.
Preferences: Manage communication preferences or opt out of non-essential messaging via app settings or unsubscribe links.

To exercise your rights, please contact us at: [[email protected]].

6. Retention of Information

We retain personal information only as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce agreements. Data related to employment and healthcare staffing may be retained longer in accordance with regulatory guidelines.

7. Children’s Privacy

Our services, including ShiftValet, are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you are under 13, please do not use our Sites or provide personal information.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to us:

ARBOR MEDICAL STAFFING
Email: [[email protected]]
Phone: [800-473-7701]
Address: 25 Pine Cone Dr., STE 4, Palm Coast, FL 32164